Shipping Policy

The aim of our pharmacy company, MeditechWellness, is to deliver the most reliable and transparent shipping experiences to customers who purchase Pharmaceutical products like medicines and other Healthcare items from us. The shipping policy of our pharmacy company explains the manner in which the orders are processed, shipped, tracked, and delivered to the customer’s doorstep.

Here are some of the features of our shipping policy:

Order Processing

All orders are processed immediately after receiving the information and verification from the customers. Most of the eligible orders are made ready for shipment with 1-3 business days. Sometimes processing may take longer duration. It can be due to the weekend, there can be some public holidays or when additional information is required for verification of order.

We will send the order confirmation to customers after they place the order. Once the dispatch of the order is done, the available tracking information is provided through Express delivery details supplied during the checkout.

Shipping destinations

Our online pharmacy offers shipping to several International destinations. however order delivery location is subject to availability of products, applicable laws and regulations, customer requirements, and Express delivery service covered in that particular area.

Estimated delivery time

The delivery time of the order is dependent upon the location, the method of Shipping, Express delivery service, customs verifications, and other factors which are not in the control of our organisation.

  • Typically, the estimated delivery time of our orders varies from one place to another, and international orders may take 1 week to 21 business days.
  • These are estimates and not the exact delivery dates. There can be other factors like custom clearances, conditions of weather, transportation disruptions, inaccurate information or some other unforeseen circumstances that may lead to delays.

Shipping cost

The shipping cost, if applicable is displayed at the time of checkout before the order submission is done. Additional charges apply when the order is required to be delivered to the selected Express service or the specific place

Order tracking

When the order tracking starts, customers get the tracking information once their order has been dispatched. The tracking updates will appear on their mobile phones only after the shipment is handed to the Express delivery service.

Customs duties and import protocol

International shipments are subject to customs inspections, import duties, taxations or other charges that are imposed by the targeted destination. The charges wherever deemed hold responsibility of the person who received the order and stated at the checkout.

The customers are required to provide the most accurate information. And also they need to comply with all the import and other regulatory requirements.

Delay in order shipment

While our organisation works with the shipping service companies for delivering orders within the stipulated time frame, we cannot guarantee the delivery dates in advance. The delay in the order shipment may take place due to reasons such as customs formalities, weather conditions, public holidays, and delays in transportation, Express delivery disruptions, incorrect address, or some other unforeseen Logistics conditions.

Lost/Damaged packages

If the ordered package is lost, damaged, or gets delayed significantly, then customers can get in touch with our representatives immediately with the order and tracking details.

Undelivered/ returned order

There is a possibility of the return of the shipment to the sender in case the location of the recipient cannot be found. It can be due to reasons like an incorrect address, unsuccessful delivery attempts, or may be customers are dissatisfied or there is refusal or restriction in the shipment.

Delivery confirmation

Before receiving the order, customer should the package and also the medicines within the same. In case they could see any damage to the order packet, the customer should document the image, and get in touch with our customer support team quickly

Contact us

Our pharmacy company, MeditechWellness is here to provide the clear shipping details, and support to the customers all throughout the order and delivery procedure.

In case of any questions about shipping policies or you have any queries in mind regarding the order, shipment, tracking information or delivery, please get in touch with our customer support team show the details which are mentioned on our website.